5.4.1 Inform the worker when claim is accepted
Agents must inform a worker with an incapacity for work about their employer’s obligation to provide employment as soon as practicable after a claim has been accepted. The information provided is:
- the obligation of the employer to provide suitable employment or pre-injury employment (1) In this Part — pre-injury employment means the employment of a worker in a position which is the same as or equivalent to the position in which the worker was employed before receiving the injury for the duration of the employment obligation period
- how the employment obligation period is calculated
- that the worker may wish to keep records of his or her employment capacity, including copies of certificates of capacity and that the calculation of the employment obligation period may be assisted by the worker retaining such records.
See: Ministerial Direction - RTW Direction Issue Resolution Process
Include relevant information in the acceptance letter
Information about the employment obligation period must be included in the claim acceptance letter sent to the worker. This ensures that the worker has been informed about the employment obligation period as soon as practicable after a claim has been accepted.